Community Intern - TREND Community

ROLE: Community Intern x 2 positions
TERM: 6 weeks
STATUS: Paid $17.00 per hour
QUALIFICATIONS: High School diploma
LOCATION: Home based. International applicants accepted
HOURS: Full time
SECTOR: Rare disease research
IDEAL START DATE: Mid to late June

About the company

TREND Community believes that valuable and actionable insights can be gained from the community perspectives and life experiences shared throughout social media, especially when traditional research is sparse, like in rare and emerging diseases. We’ve developed an ethical approach that empowers communities to turn their online conversations securely and anonymously into real-world data. Using machine learning and a custom analytics engine, TREND Community developed a rapid customized social listening methodology for analysing large amounts of social media conversation data from groups united around particular diseases; data were used with permission from site administrators

About the role

A community manager intern supports the community manager team. They act as the liaison between an organisation and its audience. They act as the voice, tone, and moderator of the brand through community support, content distribution, and digital engagement to build brand presence and trust, both online and in-person.

• Assist managing branded social media channels (Twitter, Facebook, Instagram) on TREND Community’s behalf

• Monitor conversations across social media and address important mentions in real-time through engagement, escalation, or documentation

• Monitor company email account organising emails and identifying follow ups

• Flag and identify engagement opportunities

• Monitor social media landscape and influencer sentiment

• Generate insight into community performance, organizational landscape, and provide recommendations

• Assist community tracking by developing landscape reports

• Create social media reports and aggregate data into actionable insights to inform marketing

• Assist facilitating discussions on TREND hosted groups

• Attend status meetings with community manager

Note: Own Laptop/desk top required

If you would like to join the TREND team for this exciting internship we would love to hear from you.

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